East Providence News

4/14/2015 - Deployment of Mass Communication System

East Providence is launching Mass Communication System 

The City of East Providence Launches Blackboard Connect to Enhance Emergency Preparedness and Communication

The City of East Providence residents can register their contact information and preferences to receive urgent notifications and important updates

[EastProvidence, RI ] – The City of East Providence has selected Blackboard Connect, a leading mass notification platform, to facilitate important communication and emergency preparedness. The first community-wide test call will be held on April 20, 2015.

East Providence implemented Blackboard Connect so city officials can stay connected to residents and efficiently provide them with direction in the event of emergency, information or urgent situations.  Using Blackboard Connect, officials can record and send an unlimited number of personalized voice messages to home phones, businesses, local agencies and mobile phones in just minutes. The service also sends email, text messages (SMS) to mobile phones and posts on Facebook, RSS feeds and Twitter channels. Messages can also be sent to TTY/TDD devices for people who are hearing impaired.

Residents and Business Owners can update their own contact preferences including adding cell phones, text messages and emails for up to 10 additional household contacts. Landlines are updated monthly. 

“Keeping our community safe and informed is our top priority, which is why we need to be able to communicate with residents quickly in an urgent situation,” said Paul Lemont, City Manager “Blackboard Connect enables us to communicate efficiently with residents in just a matter of minutes, helping save valuable time, use resources efficiently and protect our community.”

City officials can target each message to an unlimited number of groups. Authorized users can also use the system’s geo-mapping and group subscription features to contact residents based on specific geographical locations and interests, helping ensure recipients receive relevant, targeted information.

“With Blackboard Connect, we know our residents are receiving the information that matters most to them, whether it’s an urgent situation or routine community update,” said Paul Lemont.  “I strongly encourage residents to register their contact information and update their message preferences into the system’s secure database so they are prepared to receive important notifications.” 

Publicly available primary residential and business phones in East Providence will automatically be included in the system. However, to ensure the city has the most up-to-date contact information, including cell phone numbers and email addresses, residents should visit the city website (www.cityofeastprovidence.com) and click on the link that says “EMERGENCY ALERT SIGN UP,” and provide their complete contact information. Users should also manage their message preferences by indicating their preferred mode of contact, language and message topics. Those without Internet access are encouraged to call (401) 435-7500 to provide their current information. Residents with call blocking services should add (401) 435-7500 to their approved number list to ensure they receive important notifications from the city. 

*Blackboard Connect Inc. does not sell, lease, share, or rent personally identifiable information (names, addresses, phone numbers, etc.) to any companies or persons outside of Blackboard or its service providers.